Process Associate

About the Role

This role is responsible for managing end-to-end insurance back-office and data processing operations for P&C insurance. The role involves ensuring adherence to client-specific insurance processes, meeting productivity and quality benchmarks, and maintaining strong client relationships.

Key Responsibilities

• Operational Excellence

• Perform insurance-related back-office tasks such as policy issuance, endorsements, renewals, cancellations, and claims support.

• Accurately process insurance data in client systems while meeting quality and TAT requirements.

• Follow defined SOPs, SLAs, and client-specific insurance guidelines.

• Validate and update policyholder information and insurance documents.

• Quality and Productivity

• Meet assigned productivity, accuracy, and turnaround time targets.

• Adhere to quality standards and participate in internal quality audits.

• Rework assigned cases promptly and implement feedback shared by the Team Leader or QA team.

• Compliance and Documentation

• Ensure compliance with company policies, data privacy standards, and client requirements.

• Maintain confidentiality of client and policyholder information.

• Keep accurate records related to work completed, productivity, and effort tracking.

• Team Collaboration

• Actively participate in team huddles, training sessions, and knowledge-sharing activities.

• Follow attendance, break schedules, and shift adherence guidelines.

• Support team goals by being flexible during high-volume periods.

Requirements & Tech Stack

• Hands-on experience in insurance operations within a BPO/KPO environment.
• Strong leadership skills.
• Deep understanding of insurance workflows.