HR Service Delivery New Associate

About the Role

This role bridges the gap between traditional HR administration and rigorous compliance, ensuring every employee interaction meets legal standards and the workforce is continuously upskilled to meet industry regulations.

Key Responsibilities

• Read, understand, and analyze client processes as per business rules.
• Process employee tickets and service requests for exit processes (resignations, terminations, retirements) and policy queries via HR systems and ticketing platforms (e.g., Workday, ServiceNow).
• Support payroll to process final settlements, full and final calculations, and statutory dues.
• Validate notice period buyout, leave encashment, and deductions per policy.
• Address queries from exiting employees regarding exit formalities and documentation.
• Ensure a smooth and professional offboarding experience.
• Maintain accurate and up-to-date HR records, including exit admin structures.
• Execute processes accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Ensure LWIs are followed and updated regularly and train team members on process updates.
• Perform Root Cause Analysis on issues faced and suggest appropriate corrective action for current remediation and future control.
• Propose process improvement ideas to reduce time, improve accuracy, or enhance controls.
• Understand existing process matrices, how they are measured, and improvise the measurement system for effectiveness and transparency.
• Demonstrate the highest level of customer service.
• Translate business requirements against standard product offerings and development platforms.
• Create prototypes, complete integration testing with delivery platforms, and create job aids and other relevant documentation.
• Onboard the content development team on tools and processes.
• Provide status reporting of team members to internal/external stakeholders.
• Upskill the content development team on standard tools and technologies.
• Act as the point of contact to support compliance in service delivery.
• Ensure all employee records, onboarding documents, and termination procedures adhere to federal and state mandates.
• Lead internal audits of employee files and HRIS data.
• Maintain "audit-ready" documentation for external regulatory bodies.
• Design, coordinate, and facilitate mandatory training sessions, including data compliance and process training.
• Serve as the first tier of support for complex employee relations issues, providing guidance aligned with company policy and legal requirements.
• Assist in drafting and updating the Employee Handbook to reflect changing regulations and internal best practices.

Requirements & Tech Stack

• Workforce Data Admin - Employee Data Process Design
• HR systems and ticketing platforms (e.g., Workday, ServiceNow)
• HRMS (e.g., SAP, Workday, Oracle)
• Knowledge of Learning Management Systems (LMS) like CSOD, SABA, SuccessFactors
• Familiarity with Authoring tools like Articulate 360, Lectora, Captivate, Flow 2, GOMO
• HTML5, CSS3, JavaScript, XML
• Experience developing content for mobile platforms or mobile applications (iOS, Android, Windows Phone)
• Common software quality assurance practices
• Creating detailed software documentation
• Web / app-based solution development using common development languages

Qualifications

• Any Graduation
• B.E./B. Tech/B. Sc/M. Sc - in Information Technology/Computer Science/Physics/Mathematics
• Bachelors degree in HR, Business Administration, or a related field.
• Relevant experience in an HR Service or Compliance-heavy role.
• Written and verbal communication skills.
• Critical Thinking
• Problem Management
• Strong English written / verbal communication skills.
• Strong problem-solving skills and ability to carry out research.
• Ability to multitask and manage several concurrent work assignments.
• Good organizational prioritisation skills.
• Analytical and problem-solving skills.
• Multi-cultural awareness.
• Passion for customer service.
• Team player.
• Results and detail-oriented.
• Focus on high data accuracy.