Customer Support Executive

About the Role

The Customer Support Executive will handle customer queries and provide professional assistance through voice calls, live chat, emails, and other customer support channels. The role focuses on delivering an excellent customer experience by understanding concerns, identifying problems, and providing effective solutions.

Key Responsibilities

• Handle customer queries and provide professional assistance through voice, chat, email, and blended processes.
• Deliver an excellent customer experience by understanding customer concerns, identifying problems, and providing accurate and effective solutions.
• Manage inbound customer interactions and assist customers with questions, requests, complaints, and service-related concerns.
• Demonstrate excellent verbal and written communication skills.
• Understand customer requirements, listen actively, and handle queries with patience, confidence, and a customer-first mindset.
• Resolve customer issues efficiently by providing appropriate information, troubleshooting assistance, and suitable resolutions.
• Maintain customer satisfaction by ensuring timely responses, accurate information, and effective query management.
• Handle difficult customer situations professionally, manage escalations, and ensure a positive customer experience.
• Maintain proper records of customer interactions and follow company procedures and quality standards.
• Focus on customer delight, service quality, productivity, and first-call resolution.
• Work collaboratively with team members and internal departments.

Requirements & Tech Stack

• Voice, Chat, Email, Blended Process experience is part of the role.
• Basic computer knowledge is preferred.
• Typing skills are preferred.
• Ability to work with customer management systems is preferred.
• Rotational Shifts are required.
• 5 Days Working schedule.

Qualifications

• Freshers who have completed their graduation are eligible.
• Undergraduate freshers are eligible, subject to process eligibility.
• Candidates with a minimum of 6 months of relevant experience can apply.
• Excellent English communication skills with strong verbal fluency and confidence are essential.
• Good listening skills, a professional communication style, and the ability to understand and respond to customer queries effectively.
• Must be comfortable handling customers, resolving concerns, and providing a high-quality customer experience.
• Candidates should be adaptable, customer-oriented, positive, and willing to learn.
• Immediate joiners and candidates ready to relocate to Jaipur will be highly preferred.
• Candidates must be comfortable relocating to Jaipur and joining immediately.

Benefits & Support

• 5 Days Working
• 10 Days Free Hotel Accommodation for relocating candidates.
• ₹10,000 Relocation Bonus for eligible relocating candidates.
• Travel Tickets for candidates moving to Jaipur, as per company policy.
• Free Cab Facility as per applicable shift and company policy.
• Multiple Bonanzas (performance-based rewards and recognition).
• Multiple Incentive and Growth Programs (IGPs).
• Career Growth Opportunities in customer experience and business process industry.
• Professional Training (customer handling, communication, problem-solving, professional service skills).