Customer Support Executive

About the Role

The Customer Support Executive role at TTL Holidays Global Hotel Distribution is a full-time, on-site position based in Hyderabad. This role is responsible for providing timely, accurate, and professional assistance to TTL Holidays’ B2B partners using the company’s online booking platform and hotel distribution services.

Key Responsibilities

• Handling inbound calls, emails, and chat inquiries.
• Troubleshooting booking and system-related problems.
• Coordinating with internal teams and hotel suppliers to resolve escalations.
• Ensuring service levels and response times are met.
• Maintaining detailed records of interactions.
• Updating customer accounts.
• Providing product and process guidance.
• Sharing feedback with the operations and product teams to improve partner experience.
• Delivering a high standard of customer service.
• Maintaining a professional demeanor in high-volume situations.
• Contributing to a collaborative team environment.

Requirements & Tech Stack

• Experience with CRM or ticketing systems.
• Basic computer proficiency.
• Comfort working with online booking platforms and web-based tools.

Qualifications

• Strong customer service and communication skills, including clear verbal and written communication, active listening, and a professional, partner-focused approach.
• Problem-solving and analytical abilities to investigate booking issues, identify root causes, and propose practical solutions within defined processes.
• Organizational and time-management skills to handle multiple inquiries, prioritize tasks, and meet response and resolution targets.
• Ability to work in shifts to support global partners, with flexibility for weekend or holiday coverage as needed.
• Prior experience in travel, hospitality, or B2B customer support is preferred, especially handling hotel reservations or distribution systems.
• Minimum of a bachelor’s degree or equivalent experience in business, hospitality, tourism, or a related field.