Medical Assistant

About the Role

The Medical Assistant provides high-quality, direct patient care in a team-based model to BILH Primary Care-Mt. Auburn patients and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant respects the beliefs of all patients and team members. Reports to the Practice Manager.

Key Responsibilities

• Assists patients throughout their visit: facilitates timely flow, informs patient and provider of delays, engages with patients on visit reasons, updates medication and allergy lists, reviews screening questions (e.g., PHQ-9), and acts as a liaison between patients and practice staff for optimal flow and service delivery.
• Communicates clearly with patients and the care team: provides hand-offs to providers with visit reasons, abnormal vitals, and patient histories.
• Performs medical assisting duties under supervision, including obtaining vital signs, height, and weight measurements, performing EKGs, point of care testing, phlebotomy, administering immunizations (certified MAs only), and assisting during routine procedures.
• Contributes to Population Health efforts by leading conversations to meet quality and population health goals through outreach and health coaching. Monitors practice activity, identifies and addresses patient needs for health maintenance or chronic disease management, and conducts outreach. Assists with related data gathering and basic health coaching.
• Monitors, orders, and/or maintains medical equipment and supplies, ensuring cleanliness, sterility, stock levels, and expiration dates. Adheres to control standards and maintains an unobstructed area for patient access.
• Works within the electronic health record system (EHR) to queue prescription renewals and add new medications for provider review. As directed by a clinician, enters/scribes orders for tests, services, or appointments in the EHR. Accurately documents tasks performed during visits for proper billing.
• Schedules diagnostic and lab tests, accommodating patient and provider needs. Verifies patient insurance, including prior authorizations, referrals, and pre-certifications.
• Identifies OSHA compliance issues and ensures patient safety practices to prevent patient harm. Promptly reports adverse patient events and near misses. Ensures Patient Health Information (PHI) is used only for purposes of patient treatment, payment, and operations.

Requirements & Tech Stack

• High School diploma or GED required.
• Basic familiarity with computers. Ability to navigate at a basic level within web-based applications.
• Electronic Health Record (EHR) system usage.

Qualifications

• Medical Assistant (MA) competencies demonstrated within one year of hire.
• Decision Making: Ability to make decisions based on specific instructions, standard practices, and established procedures with minimal supervision.
• Problem Solving: Ability to address routine and repetitive problems by following clear directions and procedures, and identifying opportunities for process improvements.
• Independence of Action: Ability to follow general instructions and procedures; work is monitored by supervisor/manager.
• Written Communications: Ability to communicate clearly and effectively in written English.
• Oral Communications: Ability to comprehend and converse in English to communicate effectively with medical center staff, patients, families, and external customers.
• Knowledge: Ability to demonstrate full working knowledge of standard concepts, practices, procedures, and policies, and apply them in varied situations.
• Team Work: Ability to work collaboratively in small teams to improve operations by offering ideas, identifying issues, and respecting team members.
• Customer Service: Ability to provide a high level of customer service in a professional, service-oriented, respectful manner using active listening and problem-solving skills. Ability to remain calm in stressful situations.
• Competency to provide patient care to the following age groups: Neonatal, Youth, Young Adult, Middle Age, Elderly.

Preferred Qualifications:

• Bachelor's degree in Health Science.
• License Medical Assistant Certificate.
• Registration Certified Nursing Assistant.
• Certificate 1 EMT Basic License.
• Certificate 2 Phlebotomy Certificate.
• Certified Medical Assistant Competencies.

Social/Environmental Requirements:

• Close attention to task required.
• Ability to use judgment to respond to events.
• Potential exposure to adverse environmental conditions, infectious diseases, and/or airborne or bloodborne pathogens.
• Requires use of protective equipment (respirator, earplugs, mask, gloves, eyewear, etc.).
• Health Care Worker Status: HCW1 (Regular, day-to-day contact; face-to-face and hands-on).

Sensory Requirements:

• Close work (paperwork, visual examination).
• Color vision/perception.
• Visual clarity <3 feet.
• Hot/Cold, Sharp/Dull, Smell, Conversation, Monitoring Equipment, Telephone, Background Noise.

Physical Requirements:

• Medium work: Exerting up to 50 pounds of force occasionally and/or up to 20 pounds of force frequently.
• Frequent standing and moving throughout the shift.
• Frequent sitting, walking, standing, bending neck, bending waist, twisting neck, twisting waist.
• Power Grasping using both hands.
• Fine Manipulation using both hands.
• Pushing/Pulling using both hands.
• Keyboard use.
• Reaching-below shoulder height.
• Lifting and carrying items weighing up to 10 lbs.
• Occasional Reaching-above shoulder height, Pushing items weighing up to 10 lbs, Pushing items weighing up to 25 lbs.
• Rarely Lifting and carrying items weighing up to 25 lbs, Lifting and carrying items weighing up to 50 lbs, Pushing items weighing up to 50 lbs, Push a wheelchair or wheeled bed containing a patient weighing up to 250 pounds, with assistance.