Store Operations Associate

About the Role

The Store Operations Associate is responsible for managing and maintaining stores within their district, with a focus on customer service and property maintenance.

Key Responsibilities

• Customer Service:

• Develop customer relationships by identifying self-storage needs and providing appropriate solutions.

• Deliver a standout customer experience through face-to-face interactions.

• Meet monthly sales goals and metrics.

• Walk the property to perform daily operational tasks, including lock checks and showing units.

• Work independently and on a team to rent self-storage units.

• Sell store merchandise.

• Manage the leasing process.

• Accept payments using the Point-of-Sale System (POS).

• Complete daily bank deposits.

• Make courtesy calls to customers regarding late payments.

• Property Maintenance:

• Perform daily walks of the property.

• Clean units and store grounds.

• Open and close storage doors (up to 50 lbs.).

• Maintain the facility by mopping, sweeping, changing light bulbs, and cleaning out storage units.

• Keep a clean and safe storage facility, ensuring conditions meet company guidelines (e.g., clean restrooms, neat landscaping, tidy storage doors, and a neat office space).

Requirements & Tech Stack

• Point-of-Sale System (POS)
• MS Office products

Qualifications

• A positive and outgoing personality with a passion for helping people.
• Experience in delivering high-quality customer service to a diverse customer market.
• A self-driven mindset with a strong operational focus.
• Basic computer skills.
• Ability to work Saturdays.
• Access to a personal vehicle, a valid driver’s license, and up-to-date insurance.
• Ability to stand, sit, kneel, crouch, crawl, bend, climb, or balance on a ladder.
• Authorization to work in the U.S. without sponsorship.
• Some locations may require Sunday hours.