Temp/Intern NEX

About the Role

This role focuses on providing technical support and administrative functions.

Key Responsibilities

• Provide technical support by troubleshooting PC hardware and software.
• Perform administrative functions as required.
• Monitor and resolve all Service Now tickets within established service level agreements.
• Complete assigned tickets within established service level agreements.
• Monitor email box for ticket and end-user status requests, updates, and escalations.
• Work with a high level of urgency on escalated tickets and outages.
• Provide end-to-end resolution during the ticket life cycle.

Requirements & Tech Stack

• Experience in PC hardware and software installation, configuration, and troubleshooting.
• Strong understanding of the Windows 10 Enterprise environment.
• Basic network troubleshooting skills are required.
• Ability to learn and utilize established tools and resources used in troubleshooting (e.g.: LogMeInRescue, Cayosoft, Zoom Video Conferencing software).
• Understand and enforce TTEC GISR security policies and procedures.

Qualifications

• Strong customer focus, professionalism, and a positive attitude.
• Ability to work as part of a cohesive team and be self-driven to accomplish goals.
• Desire to gain knowledge and experience in various technologies used throughout TTEC.
• Ability to adapt to an ever-changing and fast-paced environment.
• Excellent communication and problem-solving skills within a team environment.
• Able to bring alternative solutions to common technical problems.
• Technical degree or technical certification preferred but not required.