Technical Support Engineer
NetApp
Bengaluru, Karnataka, India0–3 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 3 years · Bachelor's degree
- Must know
- AWSSalesCustomer serviceTroubleshootingNetworkingAzure
- Work
- On-site in Bengaluru
- Pay
- Not stated by the employer.
- Skill demand
- Troubleshooting74%Customer service28%AWS14%Sales10%of 98 similar fresher jobs posted in India this week
- Listed
- 28 Oct 2026 · still open
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About the Role
As a Technical Support Engineer, you will participate in a structured learning program while providing world-class technical support to NetApp customers, partners, and field teams. The Sales, Support & Services (S3) Academy is a two-year global development program designed to build the next generation of NetApp technical leaders and customer support professionals.
Key Responsibilities
- Troubleshoot hardware and software issues.
- Analyze system logs.
- Identify root causes.
- Deliver effective solutions across NetApp's storage, data management, and cloud offerings.
- Work closely with customers and internal teams to ensure timely issue resolution.
- Continuously develop technical expertise in enterprise storage, networking, operating systems, cloud technologies, and virtualization.
- Document technical findings, solutions, and knowledge articles clearly and accurately.
Requirements & Tech Stack
- Strong verbal and written communication skills with a customer-centric approach.
- Excellent analytical, troubleshooting, and problem-solving abilities.
- Ability to diagnose technical issues and drive resolution in a fast-paced environment.
- Strong interpersonal skills and the ability to work effectively within cross-functional teams.
- Ability to manage multiple priorities and customer cases simultaneously.
- Self-motivated with a strong desire to learn emerging technologies and industry trends.
- Basic knowledge in two or more of the following areas:
- Computer Hardware and Software
- Storage Technologies
- RAID
- Networking
- NAS/SAN Technologies
- Authentication and Security
- Encryption
- Cloud Platforms (AWS, Azure, GCP)
- Virtualization Technologies
- Performance Analysis and Infrastructure Optimization
- Windows Operating Systems
- Linux/Unix Operating Systems
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Engineering, or a related technical discipline.
- 0-3 years of relevant industry experience.
- Recent graduates or early-career professionals with a passion for technology and customer support are encouraged to apply.