Customer Support Specialist

About Globeia

Moving countries shouldn’t mean starting your paperwork from scratch. Globeia has been solving this problem the hard way since 2020 - across the US, Canada, UK, Europe, Australia & India. Now, we’re turning that operational expertise into software. One platform. Upload your documents once. We handle the rest - wherever life takes you.

Key Responsibilities

• Respond to customer queries via calls, emails, and chat.
• Assist clients with documentation, and process-related queries.
• Provide accurate information on service procedures, requirements, and timelines.
• Coordinate with internal teams to resolve customer issues promptly.
• Maintain customer records and follow up on pending requests.
• Ensure high customer satisfaction through professional and timely support.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service and problem-solving abilities.
• Basic knowledge of visa, immigration, or travel documentation processes is an advantage.
• Proficiency in MS Office and customer management tools.
• Graduate in any discipline; prior customer service experience preferred.