Customer Success Specialist

About the Role

This is a fast-moving, high-volume role that requires an equal mix of relationship building, strategy, and acting with urgency to fulfill both school and educator needs. You will be on the front lines of our mission, managing and growing a portfolio of US school partnerships while simultaneously supporting a dedicated group of educators to ensure they find the right roles and succeed in them.

About Zen Educate

Zen Educate is a technology company that matches schools with temporary educator staff. Our mission is to change the world of education recruitment.

Key Responsibilities

• Managing and growing US school partnerships:
• Building deep, meaningful relationships with your school partners.
• Working with your school partners to generate increasing demand for Zen educators (teachers and paraprofessionals) to be placed in their classrooms.
• Upselling Zen products and services to expand our impact within your school partner portfolio.
• Acting as a responsive, central point of contact for all school partnership stakeholders.
• Reporting on key trends and feedback to our Product team to help improve our platform.
• Managing and supporting US educators:
• Communicating daily with newly onboarded educators to place them in daily subbing or long-term roles.
• Maintaining constant contact with active educators to provide feedback, ensure satisfaction, and solve problems.
• Coaching educators and improving their performance in schools.

Requirements & Tech Stack

• Mindset & Traits:
• Coachability: Thrive on feedback, bring low ego, and are eager to learn daily.
• Grit: Self-starter who enjoys getting scrappy and thinking like an entrepreneur to reach goals.
• Positivity: Lift others up and celebrate the wins of our schools, educators, and teammates.
• Strong Work Ethic: Hold yourself to high standards and do not settle for the status quo. You are organized, efficient, and work with urgency.
• Empathy: Deeply care about other people’s experience, and go above and beyond to give them a better experience than they’ve ever had before.
• Skills & Experience:
• A deep passion for the education sector and creating a positive social impact.
• Experience in sales, partnerships, account management, recruitment, or education is a plus.

Growth & Development

• Gain expertise in account management, sales, partnerships, and operations.
• Learn how to work effectively with a world-class product and technology team.

Team & Culture

• Collaborative, high energy, and mission-driven team.

Benefits

• Equity compensation
• Role includes bonus
• 18 Paid Vacation Days and 10 Paid Company Holidays
• Comprehensive medical, dental, and vision insurance
• 401(k) retirement plan with no match
• Sick leave
• Paid biweekly

Hiring Process

• Step 1: Intro call with our Talent team.
• Step 2: 1-hour interview to review a practical task and role play a mock call with a school partner.
• Step 3: 1-hour interview to ensure you have the mindset and traits for success in the role.