Medical Assistant, Family Medicine

Beth Israel Lahey Health

About the Role

The Medical Assistant provides high-quality, direct patient care in a team-based model and supports smooth and efficient administrative and clinical practice operations. The Medical Assistant has the ability to work with people from different backgrounds and respects the beliefs of all patients and team members.

Key Responsibilities

• Contributes to patient, practice, and organizational goals through relationship development and care team coordination.
• Develops long-term empathetic relationships with patients, families, and colleagues.
• Assists patients during visits, facilitating timely flow and communicating delays.
• Engages with patients regarding visit reasons, updates medication and allergy lists, and reviews screening questions.
• Acts as a liaison between patients and practice staff for optimal flow and service delivery.
• Communicates clearly with patients and teams, providing hand-offs to providers.
• Performs medical assisting duties under supervision, including:
• Obtaining accurate vital signs, height, and weight measurements.
• Performing EKGs.
• Performing point of care testing.
• Performing phlebotomy.
• Administering immunizations (for Medical Assistants graduated from an accredited MA program only).
• Assisting during routine procedures.
• Leads conversations to meet quality and population health goals through outreach and health coaching.
• Monitors practice activity, identifies health maintenance or chronic disease management needs, and conducts outreach.
• Assists with related data gathering and basic health coaching.
• Monitors, orders, and/or maintains medical equipment and supplies, ensuring cleanliness, sterilization, stocking, and up-to-date expiration dates.
• Adheres to control standards and maintains an unobstructed area for patient access.
• Works within the electronic health record system (EHR) to queue prescription renewals and add new medications for provider review.
• Enters/scribes orders for tests, services, or appointments in the EHR as directed by a clinician.
• Accurately documents tasks performed during visits for proper billing.
• Schedules diagnostic and lab tests, accommodating patient and provider needs.
• Verifies patient insurance, including prior authorizations, referrals, and pre-certifications.
• Identifies OSHA compliance issues and ensures patient safety practices.
• Reports adverse patient events and near misses promptly.
• Ensures Patient Health Information (PHI) is used only for purposes of treatment, payment, and operations (TPO).

Requirements & Tech Stack

• Electronic Health Record system (EHR)

Qualifications

• High school diploma or GED required.
• Minimum of 6 months clinical classroom experience.
• 0-1 years related work experience or customer service related experience in any field.
• Graduate from BILH Primary Care Clinical Assistant Training program preferred, or EMT Basic License preferred, or Phlebotomy Certificate preferred, or other healthcare training preferred.
• Ability to work with people from different backgrounds.
• Respects the beliefs of all patients and team members.

Additional Information

• Reports to the Practice Manager.
• Pay Range: $21.00 - $28.26 per hour.
• All staff are required to be vaccinated against influenza (flu) as a condition of employment.