Airlines Customer support
Ienergizer
Bengaluru(Kudlu Gate)0–5 yrs1h agovia Naukri
Walk-in drive · 7 to 28 Nov · 9.30 AM - 5.30 PM
C -Block, 1st floor Ienergizer comapny , 7th Mile, off Hosur Road, Kudlu Gate, Krishna Reddy Industrial Area, Garebhavipalya, Singasandra, Bengaluru, Karnataka 560068 Map
This job at a glance
- Who can apply
- Freshers and up to 5 years · Any graduate
- Must know
- Operations
- Nice to have
- Customer service
- Work
- On-site in Bengaluru(Kudlu Gate)
- Pay
- ₹3.5–4.75 LPA
- Skill demand
- Customer service71%Operations14%of 143 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
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Location: Bangalore, AKR Tech Park, Kudlu Gate
Salary: 36,000 CTC per month + Incentives
About the Role
- Prior Airlines / Travel / BPO customer support experience preferred.
Key Responsibilities
- Assist customers with flight reservations, itinerary changes and ticket-related queries.
- Handle cancellations, rebooking, refunds and other post-booking requests as per applicable policies.
- Use airline reservation systems or GDS platforms to check availability, fares, schedules and booking details.
- Understand and communicate fare rules, baggage information, flight timings and basic travel policies.
- Resolve customer concerns through clear communication while maintaining service quality and accuracy.
- Document customer interactions and update booking or case information accurately in the relevant system.
- Coordinate with internal teams for escalations, irregular operations and complex customer requirements.
- Follow process guidelines, quality standards, data privacy requirements and productivity targets.
Requirements & Tech Stack
- Excellent verbal and written English communication.
- Customer-focused approach with strong listening and problem-solving skills.
- Prior experience in Airlines, Travel, BPO, Customer Support or Reservation processes preferred.
- Working knowledge of Amadeus, Galileo or Sabre is a strong advantage.
- Hindi communication is an added advantage.
- Comfortable working in rotational shifts and a target-driven customer service environment.
- Good computer skills and the ability to learn travel/reservation tools quickly.
Qualifications
- Any Graduate
Contact
HR: Boopathi
Phone: 8072272651