Sr Engineer, Captive Operations

About the Role

• The role is responsible for managing customer queries and operations.
• This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Key Responsibilities

• Taking ownership of customer issues reported, solving their problems by providing resolution.
• Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
• Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Ensure SLA are achieved and work proactively to maintain the same.

Requirements & Tech Stack

• Demonstration of problem-solving skills.
• Prior experience of providing customer service support in fast-paced, high availability, 24X7 environments.
• Maintain awareness of latest technologies in the domain.

Qualifications

• Graduate with 0-4 years of experience.