Medical Assistant, Multi Specialty

About the Role

The Medical Assistant (MA) - Multi-Specialty position is an opportunity for Medical Assistants to expand their knowledge and skill set in a Multi-Specialty Clinic environment. The MA takes a central role in patient healthcare delivery, performing various patient care duties. The MA collaborates with other professional disciplines to ensure effective and efficient patient care delivery and achievement of desired patient outcomes.

Key Responsibilities

• Collaborates with the patient’s care team (primary care, specialists, home care, hospital team, and others) to optimize clinical outcomes.
• Works as a team member, interacting with staff, patients, and providers to communicate and coordinate patient care and workflow effectively.
• Improves patient experience by completing pre-visit planning, reviewing previous visit notes, and ensuring results are documented (e.g., pre-visit lab results, diagnostic tests, pathology reports, other physician notes from referrals). Identifies if further information (e.g., hospital discharge notes, emergency notes) is available to maximize patient and Provider face-to-face visits.
• Enhances patient experience by practicing AIDET during each patient interaction.
• Rooms patients consistent with standardized workflow, including:
• Verifying patient information.
• Utilizing two-patient identifiers.
• Documenting chief complaint and reason for visit.
• Recording vital signs, BMI, pulse oximetry level as necessary, patient comfort level, medication list, allergies, and smoking history.
• Documenting other information as required.
• Performs appropriate procedures as required and competency validated, including:
• EKG
• Spirometry
• Point of care testing
• Specimen collection
• Staple and suture removal
• Wound care
• Toenail cutting
• Equipment cleaning/reprocessing
• Other requested procedures.
• Performs clinical duties as assigned and competency validated in accordance with Standing Delegation Orders, including:
• Administering medications and immunizations.
• Setting up exam or procedure rooms.
• Preparing patients for examinations and/or treatments.
• Assisting providers with exams or procedures.
• Cleaning and disinfection of equipment, exam rooms, and storage.
• Stocking exam rooms.
• Performing quality control checks on equipment as per manufacturer guidelines.
• Dismisses patients at the end of clinic visits, including:
• Completing orders and tasks.
• Delivering patient education.
• Scheduling follow-up appointments.
• Reviewing the patient plan.
• Enhances patient experience by performing in-basket management, addressing MyChart messages, assisting with pre-certifications, referrals, authorizations, and scheduling patients for clinic, hospital, and other ancillary medical treatments and tests.
• Respects patient confidentiality at all times and treats patients with courtesy and respect.
• Collaborates, communicates respectfully and professionally with all care team members in providing patient-centered care regarding processes and clinical issues.
• Develops and maintains favorable internal relationships and partnerships with co-workers, including managers, clinical support staff, providers, and business office staff.
• Participates in daily patient care (unit) huddles.
• Participates in continuous quality improvement projects to better serve the patient, family, and healthcare system and improve the quality of service provided.
• Attends staff meetings and education offerings (in-person and via teleconference/online) as required.
• Supports organizational initiatives to promote and maintain a strong positive workplace culture.
• Performs other duties as assigned.

Requirements & Tech Stack

• Demonstrated knowledge of activities associated with the delivery of quality Medical Assistant duties.
• High level of skill at building relationships and providing excellent customer service.
• Strong attention to detail and accuracy.
• Ability to utilize computers for data entry and information retrieval.
• Excellent verbal and written communication skills.

Qualifications

Minimum Education

• Graduation from high school or equivalent.
• Medical Assistant Diploma and/or National Medical Assistant Certification.
• Graduation from an accredited Medical Assistant Program or equivalent military healthcare experience.

Minimum Experience

• Completion of a Medical Assistant externship.

Required Certifications/Licensure

• Basic Life Support (BLS) - Obtained through approved American Heart Association or Red Cross. Lapsing/expiration of these certifications/licensure will result in suspension of work.

Preferred Experience

• One (1) year of Medical Assistant experience, preferably in an ambulatory clinic setting with specialty services.
• Experience with Epic.