Claims Account Representative 1

About the Role

The Ohio Attorney General's Office is seeking candidates for a Claims Account Representative 1 position in the Collections Enforcement Section. This role provides customer service to Ohio constituents to collect certified delinquent taxes and debts owed to state agencies. The position will operate on a hybrid in-person/remote schedule, headquartered at 30 East Broad Street, Columbus, Ohio.

Key Responsibilities

• Collects delinquent taxes and/or monies owed to state agencies.
• Handles sensitive telephone and in-person contacts with the general public, clients, accountants, and attorneys to collect delinquent debts, including accessing, reviewing, and updating account information on a video display terminal.
• Performs skip tracing, investigates, traces, and verifies debtor locations using various methods.
• Maintains accounts on debt owed to the State, reviewing inventory daily to determine payment status and maintaining a daily log sheet for a supervisor.
• Issues praecipes and cites permits.
• May assign and/or reassign cases and/or assessments to special counsel when necessary.
• Negotiates repayment with debtors, legal, and/or other government representatives.
• Closes accounts that have made restitution.
• Performs general clerical tasks, including reviewing correspondence and checks, sending correspondence, providing general information, filing, answering telephones, and photocopying.

Requirements & Tech Stack

• Customer Service (Primary Job Skill)
• Personal computer
• Calculator
• Telephone equipment
• Video display terminal

Qualifications

• High school diploma
• 12 months of experience in collections
• OR 12 months of training in collections, public relations, and/or office practices and procedures
• 1 course or 3 months of training in English composition and grammar or business communication
• Formal education in arithmetic (addition, subtraction, multiplication, division, fractions, and decimals)
• 4 months of experience or 4 months of training in the use of personal computer, calculator, and telephone equipment

OR

• Completion of an associate's core program in business administration, communications, English, or related fields

OR

• Equivalent of the Minimum Class Qualifications for Employment.

Job Skills

• Customer service
• Listening
• Responsiveness
• Confidentiality
• Customer focus
• Verbal communication