Butler

About the Role

As the original house of luxury, St. Regis continues to redefine modern luxury through service. The Butler program is the heart and soul of new luxury, providing high-touch, personalized, creative, and original experiences. The Butler team serves as the primary face to the program and are the ultimate luxury ambassadors.

Key Responsibilities

• Provide bespoke experiences and services to fulfill all guest needs during pre-arrival, check-in, throughout the stay, and upon departure.
• Coordinate efforts of Butler Valets.
• Verify that other departments supporting butler services are equipped to meet guest needs.
• Build rapport with guests.
• Proactively anticipate guest needs and act upon them.
• Create a safe workplace.
• Follow company policies and procedures.
• Uphold quality standards.
• Ensure uniform, personal appearance, and communications are professional.
• Stand, sit, or walk for an extended time.
• Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds without assistance.

Requirements & Tech Stack

None explicitly stated beyond general professional conduct and physical requirements.

Qualifications

• High school diploma or G.E.D. equivalent.
• 6-months related work experience required.
• Deep passion for service.
• Uncompromising standards.
• Ability to anticipate needs.
• Impeccable interpersonal skills.
• No supervisory experience required.
• No specific licenses or certifications required.