FBS Service Desk Technician I
Capgemini
About the Role
The FBS Service Desk Technician I role involves responding to and resolving IT support requests.
Key Responsibilities
- Respond to and document incoming support requests via phone, email, or ticketing system.
- Troubleshoot and resolve basic hardware, software, network, and user access related issues.
- Escalate complex problems to higher-level support as needed.
- Guide users through step-by-step solutions and provide clear instructions.
- Log all interactions, resolutions, and follow-up actions in the service management system.
- Adhere to established service desk procedures and performance objectives.
- Maintain up-to-date knowledge of Farmers IT policies, systems, and standard operating procedures.
Requirements & Tech Stack
- Written and verbal communication
- iPhone Mobile
- Broad web browser proficiency
- IT Hardware
- Azure (1-3 Years)
- Microsoft O365 (1-3 Years)
- ServiceNow (1-3 Years)
- Windows OS (1-3 Years)
- MAC OS (1-3 Years)
- MS Teams (1-3 Years)
- Outlook (1-3 Years)
- Intune (1-3 Years)
- AWS (1-3 Years)
- OneDrive (1-3 Years)
- OKTA (1-3 Years)
About Capgemini
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology. The Group is guided everyday by its purpose of unleashing human energy through technology for an inclusive and sustainable future. It is a responsible and diverse organization of over 340,000 team members in more than 50 countries. With its strong 55-year heritage and deep industry expertise, Capgemini is trusted by its clients to address the entire breadth of their business needs, from strategy and design to operations, fueled by the fast evolving and innovative world of cloud, data, AI, connectivity, software, digital engineering and platforms. The Group €22.5 billion in revenues in 2023.