Client Service Associate (Class of 2027)

About the Role

Guidepoint's Client Service team connects leading businesses with expertise to drive critical decisions. This is a fast-paced, commercial role for Associates looking to build a career in premium client service and execution.

Key Responsibilities

• Understand client business questions, research markets, and identify appropriate experts.
• Lead cold outreach and phone conversations with senior professionals, build rapport, handle objections, and earn their participation in client consultations.
• Own search results, test new approaches, contribute ideas, and remain accountable for client outcomes.
• Manage multiple urgent requests simultaneously, delivering speed, accuracy, and attention to detail.
• Utilize Guidepoint's AI-enabled, agentic research tools, directing workflows, evaluating results, identifying gaps, and applying human judgment.
• Learn client priorities to build trust, foster lasting relationships, and secure future business.

Requirements & Tech Stack

• Bachelor's degree and evidence of achievement through work, internships, leadership, athletics, or other demanding commitments.
• Finance, Economics, and related studies are relevant. Demonstrated commercial drive and results across academic backgrounds are valued.
• Authorization to work in the United States without current or future employer-sponsored visa sponsorship.

Qualifications

• Driven: Competitive, motivated by goals, and energized by the connection between performance, commercial impact, and earning potential.
• Accountable: Prepares for conversations, follows through diligently, and finds alternative solutions when initial approaches fail.
• Curious: Eager to understand business and market operations, translating research into stronger ideas and better client results.
• Attentive: Listens to understand client objectives and invests in relationships beyond individual transactions.
• Relentless: Comfortable initiating phone conversations with senior professionals and persisting despite rejections.

Compensation And Career Growth

• Annual base salary: $70,000
• Annual performance bonus: up to $4,000
• Advancement to Client Service Manager is earned through sustained results and professional readiness, involving oversight of clients by demonstrating sound judgment, reliable delivery, and understanding of client needs.
• High-performing associates may be fast-tracked and eligible for monthly commission on applicable client-facing project work.

Benefits

• 15 days of PTO, 10 paid holidays, and sick leave.
• Medical, dental, and vision coverage, plus additional insurance and wellness benefits.
• 401(k) with a company match of up to 10% of employee contributions.
• Commuter benefits, office events, and other employee programs.