Associate, Client Services

About the Role

The Associate, Client Services at Real Chemistry supports the execution of integrated client programs across pharmaceutical, biotechnology, and life sciences clients. This role helps coordinate work across multiple disciplines and supports the delivery of omnichannel customer engagement initiatives designed to improve experiences and business outcomes. Working closely with Client Services leaders and cross-functional teams, the Associate develops foundational knowledge of customer engagement, healthcare marketing, project management, and agency operations while building strong client service skills.

Key Responsibilities

• Support integrated client programs across Media, Medical, Integrated Communications, Social, Analytics, CRM, and Strategy teams.
• Coordinate timelines, trackers, project plans, and client deliverables.
• Assist with meeting preparation, documentation, action items, and follow-up.
• Support project execution across omnichannel and customer engagement initiatives.
• Manage project documentation and workflow systems.
• Assist with quality control and delivery processes.
• Learn client businesses, brands, therapeutic areas, and customer journeys.
• Contribute to internal collaboration and cross-functional coordination.

Requirements & Tech Stack

• Bachelor's degree or equivalent experience.
• 0-2 years of agency, client service, marketing, communications, or project coordination experience.
• Strong organizational skills and attention to detail.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities.
• Proficiency in Microsoft Office and collaboration tools.
• Interest in healthcare, pharmaceutical marketing, or customer engagement.
• Ability to work effectively within a team environment.

Qualifications

• Our values of Best Together, Impact Obsessed, Excellence Expected, Evolve Always, and Accountability with an "I" genuinely reflect how you work and collaborate.
• You are highly organized and enjoy coordinating multiple moving pieces.
• You are curious about customer engagement, healthcare marketing, and client services.
• You enjoy learning from others and contributing to team success.
• You take pride in delivering accurate, high-quality work.