Client Services Associate

About the Role

A unique opportunity to join a dynamic and growing multi-billion-dollar wealth management team located in Boston. Ashton Thomas Securities is a diversified financial advisory and broker-dealer firm dedicated to a culture of excellence, integrity, and respect in every aspect of its business. The firm’s advisors serve foundations, business entities, and affluent individuals and families through fee-based financial planning, investment portfolio management, retirement plan consulting, and financial education programs. Ashton Thomas is committed to remaining at the forefront of technological innovation and thought leadership in the financial services industry.

Key Responsibilities

• Process client requests, resolve inquiries, and ensure client information and documentation is accurate and up to date to grow and maintain existing client relationships.
• Support the onboarding of new client accounts by collecting required documentation, tracking outstanding items, and ensuring a smooth account-opening experience.
• Provide administrative and operational support to Wealth Advisors, including preparing client meeting materials, managing follow-up items, maintaining records, and coordinating day-to-day office activities.
• Assist with scheduling meetings, coordinating calendars, preparing correspondence, and helping ensure timely completion of client and team commitments.
• Maintain organized client files and records, ensuring documentation is complete, accurate, and compliant with firm policies and procedures.
• Track pending client requests, account-related paperwork, and operational workflows to ensure timely follow-through and completion.
• Provide trade support at the direction of the Wealth Advisor, including running and analyzing cash, DCA, and model reports (as applicable and with appropriate licensing and approval).
• Assist with research on securities and model portfolios to help inform investment decisions.
• Support the collection, organization, and input of data for personalized financial plans.
• Serve as a key point of coordination between clients, advisors, custodians, and internal departments to facilitate a high level of service.
• Collaborate with peers and Wealth Advisors to continuously learn, develop professionally, and contribute to a positive team environment.

Requirements & Tech Stack

• Proficiency in Microsoft Office, including Outlook, Excel, Word, and Teams.
• Exposure to working with custodians such as Charles Schwab, Fidelity, Pershing, or Goldman Sachs is a plus.

Qualifications

• 0-2 years of professional experience; recent graduates and career-changers encouraged to apply.
• Bachelor's degree required.
• Candidates may be requested to obtain Series SIE, Series 7, and Series 65 licenses within 1 year of hiring.
• Prior experience in customer service, administrative support, financial services, banking, or professional office environments is beneficial.

Knowledge and Skills

• Exceptional organizational skills with the ability to manage multiple priorities and deadlines simultaneously.
• Strong attention to detail and commitment to accuracy, follow-through, and quality work.
• Excellent verbal and written communication skills.
• Strong time-management and problem-solving abilities.
• Ability to maintain organized records and documentation while handling sensitive and confidential information.
• Exceptional interpersonal and client-service skills.
• Self-motivated, dependable, and proactive in identifying and completing tasks.
• Team player who collaborates effectively with colleagues while also working independently.
• Comfortable working in a fast-paced, evolving environment.