Desktop Support Engineer
Mahindra Group
Chennai, Tamil Nadu, India1h agovia LinkedIn
About the Role
This is a full-time, on-site Desktop Support Engineer role based in Chennai.
Key Responsibilities
- Provide technical support for desktop computers, laptops, and related hardware and software.
- Diagnose and resolve user issues.
- Perform troubleshooting.
- Install and configure computer hardware and operating systems.
- Coordinate printer and peripheral setup and maintenance.
- Respond to service requests.
- Update ticketing systems.
- Perform routine checks to ensure system reliability.
- Escalate complex issues to senior technical staff.
- Collaborate with cross-functional teams to maintain a stable, secure, and efficient end-user computing environment.
Requirements & Tech Stack
- Strong skills in Desktop Computers and Computer Hardware (installation, configuration, maintenance).
- Experience in Technical Support and Troubleshooting.
- Knowledge of Printer Support and peripheral management.
- Familiarity with operating systems (Windows, macOS preferred) and basic networking concepts.
- Relevant technical certification (e.g., CompTIA A+, Microsoft certification) is beneficial.
- Ability to work on-site in Chennai.
- Ability to manage multiple priorities.
- Ability to collaborate effectively with diverse teams.
Qualifications
- Strong customer service orientation.
- Clear communication skills.
- Ability to document issues and solutions accurately.
- Diploma or Bachelor’s degree in Computer Science, Information Technology, or a related field is preferred.