Facilities Coordinator

About the Role

As a CBRE Facilities Coordinator, you will be a key point of contact for clients, vendors, technicians, and internal stakeholders, ensuring facility-related requests, maintenance, and work orders are completed accurately and efficiently. You will play an important role in delivering exceptional customer service while coordinating multiple priorities in a fast-paced environment. This position is part of CBRE's Facilities Management team.

Key Responsibilities

• Serve as a primary point of contact for facility-related requests, ensuring timely communication and resolution of client inquiries and work orders.
• Coordinate with landlords, tenants, vendors, and service providers to ensure compliance with established procedures, policies, and reporting requirements.
• Track work orders from initiation through completion, providing updates and follow-up communications.
• Prepare, maintain, and organize facility records, vendor documentation, proposals, reports, and department files.
• Monitor service delivery and vendor performance to ensure quality standards and client expectations are met.
• Track deliveries, maintenance activities, and service requests, proactively following up to drive completion.
• Support reporting efforts by collecting, maintaining, and analyzing operational data using Microsoft Office applications, including Excel.
• Respond professionally to client, technician, and management inquiries, providing excellent customer service.
• Identify and resolve routine operational issues by following established processes and escalating concerns when appropriate.
• Adapt to shifting priorities and changing business needs while maintaining accuracy, organization, and attention to deadlines.

Requirements & Tech Stack

• High School Diploma or GED
• Up to 2 years of related administrative, customer service, facilities, operations, or support experience
• Strong customer service and communication skills
• Ability to build relationships across multiple stakeholder groups
• Intermediate proficiency in Microsoft Office applications, including Excel, Word, Outlook, and PowerPoint
• Ability to prioritize multiple tasks and manage competing deadlines
• Ability to work effectively in a fast-paced environment
• Strong organizational and follow-through skills
• Ability to make outbound calls and coordinate activities
• Ability to persistently follow up with vendors, technicians, and internal teams
• Comfortable working in an environment with frequent change and shifting priorities
• Basic math skills
• Demonstrated problem-solving abilities
• Commitment to delivering high-quality service
• Ability to work full-time (part-time availability will not be considered)
• Location: San Jose, CA (preferred)

Qualifications

• CBRE is unable to provide visa sponsorship for this position. Applicants must be currently authorized to work in the United States without the need for sponsorship.