Medical Secretary

Henry Ford Health

About the Role

As a Medical Secretary, you will provide essential medical operations support to clinical departments, utilizing your knowledge of medical terminology and procedures. You will work under direct supervision, assisting in daily operations and special projects to ensure smooth functioning of hospital, clinic, or laboratory environments. Your role is vital in maintaining efficient workflows and supporting patient care.

Key Responsibilities

• Provide medical operations support to clinical departments using medical terminology and procedures.
• Conduct special projects as assigned by the department.
• Schedule appointments and maintain calendars efficiently.
• Communicate effectively with callers and visitors, providing courteous and tactful information.
• Distribute departmental mail and other materials as needed.

Requirements & Tech Stack

• Microsoft Software Programs literacy and experience.

Qualifications

• High school diploma or G.E.D. equivalent.
• Preferred: One (1) year of experience within a medical office setting.
• Preferred: Previous experience scheduling appointments/maintaining calendars.
• Exceptional professional resilience, an even temper, and the ability to remain calm, objective, and compassionate when interacting with anxious or frustrated patients in high-stress healthcare environments.
• High adaptability under pressure, with the ability to pivot between administrative duties, high-volume phone lines, and face-to-face patient care seamlessly.
• Proactive, self-starting autonomy to independently anticipate and resolve operational backlogs.
• Meticulous attention to detail to ensure clinical accuracy and patient safety across all documentation.