Telesales Executive

Worklance Group - Kolkata

About the Role

This is a full-time, on-site Telesales Executive role focused on delivering effective business solutions through dedicated customer engagement and sales excellence.

Key Responsibilities

• Make outbound and receive inbound calls to promote products or services.
• Explain offerings clearly and respond to customer inquiries.
• Identify potential customers and generate leads.
• Follow up on prospects and convert leads into sales.
• Meet or exceed individual and team targets.
• Maintain accurate records of calls and outcomes.
• Update CRM or sales systems.
• Collaborate with the sales team to optimize campaigns.
• Provide courteous customer support.
• Resolve basic issues and escalate complex concerns as needed.

Requirements & Tech Stack

• Basic computer literacy.
• Familiarity with telecalling tools or CRM systems.
• Ability to work on-site in Kolkata.
• Ability to manage time effectively.
• Ability to perform in a target-driven environment.

Qualifications

• Strong Communication skills, including clear spoken English and the ability to explain information effectively over the phone.
• Customer Service and Customer Support skills.
• Sales and Lead Generation skills.
• Prior experience in telesales, call center, or inside sales roles is preferred but not mandatory.
• Minimum high school diploma.
• A bachelor’s degree in any discipline is an advantage.