Medical Support Assistant (MSA)

About the Role

The Medical Support Assistant (MSA) role provides remote administrative and scheduling support for Veterans receiving care through a coordinated healthcare network. This position ensures accurate management of appointments, referrals, and records to facilitate timely access to appropriate healthcare services. The role contributes to the organization by maintaining clear communication with Veterans and healthcare providers and supporting the operational flow of healthcare coordination.

Key Responsibilities

• Schedule, track, and manage Veteran appointments with pre-appointment and follow-up communications.
• Process and monitor referrals, coordinating authorized care with community providers.
• Maintain accurate patient demographic, insurance, emergency-contact, and administrative information.
• Review and process health records, electronic orders, referrals, appointment updates, faxes, and other documentation using healthcare systems.
• Respond professionally to calls and messages from Veterans, family members, healthcare providers, and internal teams.
• Manage assigned work independently, meet workload and timeliness standards, protect confidential information, and escalate scheduling or system issues as needed.

Requirements & Tech Stack

• High school diploma or GED equivalency.
• Minimum of six months customer service experience.
• Typing speed of at least 50 words per minute.
• Basic knowledge of medical terminology.
• U.S. citizenship or Permanent Resident Card.
• Ability to pass required background screening including Public Trust determination.
• Physical ability to sit or stand for extended periods and occasionally bend, stoop, or lift up to 15 pounds.

Compensation

• Hourly pay range: USD 18.74 to USD 22.
• Health and Welfare benefits up to $5.09 per hour in accordance with the Service Contract Act.
• Full-time positions are eligible for medical, dental, vision, and basic life insurance, 401(k), paid time off, and an annual bonus.