Customer Support Executive
Gritty-tech
HyderabadFresher2h agovia Unstop
This job at a glance
- Who can apply
- Freshers and up to 1 year
- Must know
- Customer serviceStakeholder management
- Work
- On-site in Hyderabad
- Pay
- ₹5 LPA
- Skill demand
- Customer service65%Stakeholder management3%of 115 similar fresher jobs posted in India this week
- Listed
- 4 Nov 2026 · still open
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About the Role
Gritty-tech is hiring a Customer Support Executive to join their Hyderabad team. This role is part of a full-time, in-office opportunity.
Key Responsibilities
- Respond to customer, learner, tutor, and partner queries through appropriate communication channels with professionalism and empathy.
- Support tutor acquisition by identifying prospective tutors, explaining opportunities, coordinating discussions, and maintaining accurate engagement records.
- Guide students and parents regarding academic offerings, understand their needs, and recommend suitable learning solutions.
- Follow up on leads and enquiries, maintain timely updates in internal systems, and coordinate with relevant teams to ensure smooth resolution.
- Meet assigned service, outreach, counselling, and conversion goals while maintaining a positive experience for every stakeholder.
Requirements
- Open to candidates with 0 years of experience; freshers are encouraged to apply.
- Clear verbal and written communication skills with a customer-first approach.
- Good listening, follow-up, organization, and problem-solving abilities.
- Comfort working in a target-oriented, collaborative environment and managing multiple conversations or tasks.
- Basic computer proficiency and the ability to maintain accurate records.
The selected candidate may be aligned with customer support, tutor acquisition, or academic counselling responsibilities based on organizational requirements and suitability.