Employment Coach

About the Role

This role focuses on helping job seekers and career changers prepare for and advance in careers within sustainable, high-growth, high-demand industries.

Key Responsibilities

• Develop and monitor client Service Plan, community service, and internship assignments.
• Provide work readiness training, job preparation counseling, and referrals for educational and vocational training.
• Facilitate job placement for clients.
• Meet regularly with assigned clients to monitor Service Plan progress.
• Assist clients in mitigating barriers to employment, such as housing, childcare, and transportation challenges.
• Provide clients with schedules listing work activity assignments (e.g., Education, Training, Community Service, Job Search).
• Conduct outreach to clients who have failed to comply with mandatory appointments and program requirements.
• Provide case management, coaching, and counseling related to customer pursuit activities and goals.
• Conduct outreach to ensure client engagement and document client services and activities.
• Understand the needs of business customers regarding their open job opportunities.
• Assess the skills and job readiness of each client.
• Screen clients for job openings and maintain a pipeline of candidates per industry.
• Work one-on-one with clients to facilitate a successful job search, gain employment, and ensure retention.
• Attend job fairs, networking events, and information sessions for hiring.
• Schedule follow-up appointments around internship/community service opportunities.

Requirements & Tech Stack

• Working knowledge of Microsoft Office products, including Word and Excel.
• Ability to use various electronic systems to carry out duties and responsibilities.

Qualifications

• Bachelor's degree or an equivalent combination of education and experience preferred.
• Ability to be patient and sensitive to individuals with disabilities.
• Highly organized and detail-oriented.
• Excellent verbal, written, and interpersonal communication skills.
• Experience in a fast-paced, team environment that is performance-driven.
• Exceptional customer service and engagement skills.
• Prefer training or experience in motivational interviewing and care management techniques.
• Excellent organizational skills and strong attention to detail.
• Experience with publicly-funded programs; Temporary Assistance for Needy Families experience preferred.
• Experience in assessing the need for and making reasonable accommodations for customers.
• Knowledge of laws and regulatory requirements related to program responsibilities.