Transportation Specialist I , Relay Ops

About the Role

The Transportation Specialist I, Relay Ops role is within Amazon's Network Operations Center (NOC), the central command and control center for 'Transportation Execution' across the Amazon Supply Chain network. The NOC supports multiple geographies including NA, India, and EU, ensuring timely pick-up and delivery of freight. It resolves exceptions, informs stakeholders, and analyzes network data to identify trends for process automation and streamlining. The role directly impacts Amazon's ability to serve customers on time.

Key Responsibilities

• Facilitate the flow of information between external customers (Carriers, Vendors/Suppliers) and internal customers (Retail, Finance, Software Support, Fulfillment Centers).
• Resolve potential issues that impact customer experience and business continuity.
• Address potential issues occurring during the lifecycle of freight from the Fulfillment Center to the customer premises.
• Provide timely resolution to issues by researching and querying internal tools and making real-time decisions.
• Understand the business impact of trends and make decisions based on available data.
• Systematically escalate problems or variances to relevant owners and teams, and follow through on resolutions.
• Work within various time constraints to meet critical business needs.
• Create narratives outlining weekly findings and variances to goals, and present these findings in a review forum.
• Provide real-time customer experience in a fast-paced operating environment.
• Perform basic tasks such as track and trace, customer communications, adhoc booking, cancellation of additional trucks by analyzing volume patterns, and container management.

Requirements & Tech Stack

• Basic understanding of Logistics.
• Clear communication skills, both written and oral.
• Ability to analyze data and notice trends.
• Ability to drive Customer Experience without compromising on time.
• Zeal to ideate process improvements and drive them to conclusion.
• Ability to pull data from databases using Excel for ad hoc reporting and analysis (a plus).
• Experience with Excel.
• Experience with SQL (Preferred).

Qualifications

• Bachelor's degree in a quantitative/technical field such as computer science, engineering, or statistics.