ITOM Event Management Engineer
Infosys
Hyderabad, Telangana, India2h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers
- Must know
- Help deskTroubleshootingOperationsData visualization
- Work
- On-site in Hyderabad
- Pay
- Not stated by the employer.
- Skill demand
- Operations46%Troubleshooting41%Help desk21%Data visualization10%of 99 similar fresher jobs posted in India this week
- Listed
- 6 Nov 2026 · still open
Sign in free to see which of these skills your resume already shows.
About the Role
The CISNGE - ITOM Event Management Engineer role focuses on implementing and maintaining ServiceNow ITOM Event Management solutions.
Key Responsibilities
- Implement, configure, and maintain ServiceNow ITOM Event Management solutions.
- Integrate enterprise monitoring tools with ServiceNow Event Management.
- Configure Event Rules, Alert Correlation, Alert Aggregation, and Alert Suppression.
- Manage and support MID Servers, Event Connectors, and monitoring integrations.
- Automate incident creation and remediation workflows based on event alerts.
- Perform Event Management health checks, optimization, and troubleshooting.
- Work with CMDB and Service Mapping teams to improve service visibility.
- Analyze event patterns and reduce alert noise through correlation techniques.
- Collaborate with Infrastructure, Network, Cloud, Application, and Operations teams.
- Support Incident, Problem, Change, and Major Incident Management processes.
- Develop dashboards, reports, and operational monitoring views.
Requirements & Tech Stack
- ServiceNow ITOM Event Management
- ServiceNow
- MID Servers
- Event Connectors
- CMDB
- Service Mapping
- Monitoring tool integration