Program Coordinator

About the Role

The objective of this role is to develop a constructive, interactive, continuous, and adaptable knowledge-building system for the population accessing public healthcare. As Program Coordinator, you will play a critical role in managing the engagement of the Care Companion Program with our partners.

Key Responsibilities

• Manage end-to-end operations of YosAid program at identified hospital partners, supporting the Program Manager & Senior Program Associate in the implementation and maintenance of the Care Companion Program.
• Operations include both on-site implementation (extensive travel required) and off-site support.
• Serve as the primary coordinator for a set of partners, including public hospitals.
• Attend review meetings held at hospital and district level for building connections and rapport for smooth program implementation.
• Monitor the CCP in partner hospitals.
• Quantitative Monitoring: Actively monitor output data for assigned hospitals and collaborate with the Program Manager to address operational challenges.
• Qualitative Monitoring: Conduct class quality audits for a randomly selected set of hospitals monthly.
• Deliver Training and Capacity Building at Identified Hospital Partners.
• Contribute to effective training preparation by developing training materials and participating in mock sessions.
• Facilitate ToT sessions across different content areas in local languages, ensuring alignment with training plans and guidelines.
• Support continuous improvement in training quality through post-training debriefs, feedback, and documentation.
• Identify training needs and facilitate timely training interventions, including booster training, through effective logistical coordination.
• Strengthen facility-level implementation of CCP through facility launch support, field visits, and supportive supervision.
• Program Iterations/Product Testing.
• Work with in-house teams of designers and content creators to implement experimental design activities in hospital partners.
• Gather feedback on experiments, supporting teams in making operational/content decisions.

Requirements & Tech Stack

• Proficiency in MS Office/G-drive and common computer applications.
• Problem-solving skills.
• A team player and an excellent communicator.

Qualifications

• This position requires heavy project-based travel to various healthcare facilities (DH, SDH, CHC, PHC, and AAKs) in a few districts within the given state. Travel may be for extended durations and sometimes require relocation to another region of the state. You will be located in the district headquarter of your work location.
• Language criteria: Hindi, Assamese & English. Any other language will be an added advantage. Applicant should have fluency in the native language of the state; candidates without the above-mentioned language proficiency need not apply.
• Healthcare or management background (MPH, MHA, MBA, BPT, Bachelors in nursing), MSW, or freshers with relevant experience in government working are encouraged to apply.
• Freshers with a good academic record and training experience in the government health system during their course will be considered.
• Required to manage relations with government staff in a sensitive manner while ensuring their training outcomes are met.
• 6 months - 3 years of relevant work experience.