Securities Operations Senior Manager, ED

About This Role

Wells Fargo is seeking a Securities Operations Senior Manager.

• Lead large and complex LOB operations, managing a 50+ member team to deliver high-quality, cost-effective services for U.S. stakeholders.
• Own financial performance of the LOB, including budgeting, revenue management, expense control, and productivity improvement.
• Build strong relationships with U.S. partners and stakeholders, ensuring effective work planning, delivery, issue resolution, and business alignment.
• Drive operational excellence through continuous improvement, strong governance, proactive risk management, and robust internal controls.
• Develop a skilled, flexible workforce by enabling career growth, optimizing resource planning, and enhancing employee engagement and retention.
• Foster a high-performance culture through effective leadership, recognition programs, and readiness to work night shifts to support U.S. operation.

In This Role, You Will

• Provide leadership across Security Master, Pricing Account Maintenance, Reference Data Management, Remediation, Enterprise Integration, and Institutional Onboarding functions, with strong understanding of associated risks and regulatory requirements.
• Guide teams to improve processes, enhance controls, optimize resources, and deliver on WIM Operations’ strategic priorities.
• Collaborate with senior leaders to influence strategic direction and contribute to long-term transformation goals across client, operational, risk, cultural, and financial outcomes.
• Recruit, develop, and retain top talent while fostering a high-engagement, high-accountability culture supported by clear performance metrics.
• Ensure robust compliance by implementing operational policies, adhering to regulatory standards, and meeting SLAs with partners and stakeholders.
• Develop and execute multi-year transformation roadmaps, including effective change management plans in partnership with COEs, Operations, Ops Tech, and cross-functional teams.
• Lead continuous improvement by simplifying end-to-end processes, benchmarking industry best practices, and ensuring procedures remain current and efficient.
• Develop and implement measurement strategies with Finance and other partners to track impact, ensure alignment with goals, and drive remediation where required.
• Leverage data-driven insights to manage team performance, enhance decision-making, and drive operational excellence.

Requirements & Tech Stack

• 6+ years of Reference Data management functional leadership experience, or equivalent experience.
• 3+ years of functional leadership experience.
• Overall experience of close to 20 years in the mentioned functional areas.
• Lead Operations managers for a large, complex LOB and/or multiple LOBs.
• Build and lead a team of approximately 50+ across a LOB or LOBs.
• Build and lead a team to deliver quality and cost-effective offshoring solutions to global partners.
• Manage the LOB’s budgets, revenues, and expenses.
• Engage and manage stakeholder relationships and provide solutions.
• Engage global partners to plan, assign, and manage the delivery of work.
• Operational Excellence: focus on driving continuous improvement.
• Risk Management: proactively identify risks and build robust internal controls.
• Develop and maintain a flexible and skilled resource base for service provision, collaborating with colleagues for efficient resource management.
• Create opportunities for growth, both horizontal and vertical.
• Use Rewards and Recognition to motivate staff and encourage performance.
• Improve Staff Engagement and manage attrition.
• Willing to work in night shift.
• Solid understanding of Security Master, Pricing Account Maintenance, Reference Data Management, Remediation, Enterprise Integration, and Institutional Onboarding functions, with strong understanding of associated risks and regulatory requirements.
• Functional knowledge of different types of security setup, pricing updates, and industry knowledge on maintenance requirements – experience in working and managing complex regulatory changes.
• Good understanding of different types of document types used for regular accounts & also trust, IRA, estate, UHNI & HNI accounts.
• Understanding of reporting of performance.
• Develop and execute processes and tools to hold individuals and teams accountable for progress.
• Contribute to the development of digital strategies to improve client experience by usage of Automation and AI tools.
• Ensure all compliance and regulatory requirements are implemented, and SLAs to all partners and stakeholders are met.
• Participate in the review of end-to-end business processes to determine where simplification and efficiencies can be created.
• Implement a continuous improvement program to ensure processes and procedures remain current and appropriate in line with regulatory and legal changes.

Qualifications

• Expertise in Wealth Management or Financial Services Industry business and operational capabilities.
• Demonstrated ability leading a major function or large geographic segment of a financial services organization.
• Demonstrated ability to interact effectively with a variety of contacts, primarily senior management.
• Solid budget forecasting and risk management skills.
• Demonstrated ability to manage through middle and upper-level managers.
• Demonstrated ability to contribute to companywide strategy and to use strategy to drive results.
• Demonstrates a high degree of reliability, integrity, and trustworthiness.
• Excellent problem-solving and analytical skills.
• Good understanding of Six Sigma, Lean, etc., and a track record of continuous improvement.
• Experienced in process improvement and quality frameworks.
• Excellent soft skills - communication skills and ability to influence at senior levels.
• Strong people leadership experience, ability to navigate across global leaders.
• Demonstrate expertise in project management, stakeholder engagement, people leadership, delivery of quality work products.
• Ability to articulate issues, risks, and proposed solutions to various levels of staff and management.
• Ability to make timely and independent judgment decisions in a fast-paced and results-driven environment.
• Ability to negotiate and facilitate issue resolution.
• Ability to work effectively in a team environment and across all organizational levels, where flexibility, collaboration, and adaptability are important.
• Preferably with a FINRA Series 7/24/99.
• Risk associated with the functional workflows.