Copy of, Monitor

About the Role

The Monitor is an entry-level position focused on providing security for program premises and ensuring the safety of clients, visitors, and employees.

Key Responsibilities

• Shelter Security
• Monitor and authorize entrance and departure of individuals to guard against theft and maintain security.
• Search all participants' persons and belongings entering the shelter.
• Patrol premises to prevent and detect intrusion and ensure the security of doors, windows, and gates.
• Make reports as needed.
• Shelter Safety
• Observe Shelter operations to ensure safe practices.
• Report and correct spills, unsafe working conditions, or defective equipment.
• Be aware of fire exit locations and assist participants in emergencies.
• Monitor clients and conduct room checks.
• Maintain records of client compliance with program rules and report to clinical/case management staff.
• Assist clinical/case management staff as required.
• Contact police or fire department in emergency situations.
• Asset Protection
• Protect shelter assets from theft, loss, or damage.
• Report all suspicious events to a direct supervisor.
• Complete written reports and incident logs of daily activities and irregularities.
• Client/Participant Support
• Answer telephones and take messages for clients and staff.
• Monitor doors and greet visitors.
• Maintain office housekeeping; verify common areas, laundry areas, and restrooms are clean, disinfected, and operational.
• Assist shelter staff during service provision as required, including meal preparation/serving, monitoring self-administration of prescribed medication, and setting up for events.
• Driving Tasks (for licensed Monitors)
• Transport program participants to various locations.
• Assist passengers in securing wheelchairs, car seats, and other mobility devices.
• Ensure passenger safety and operate the vehicle safely at all times.
• Maintain trip records, including mileage and gasoline usage.
• Maintain program vehicles in good operating condition and ensure they are clean after each use.
• Take vehicles for routine maintenance and repairs.
• General
• Act as a role model for participants at all times, prioritizing client needs and demonstrating professionalism.
• Report any instance of physical or sexual abuse to proper authorities as a mandated reporter.

Requirements & Tech Stack

• Must be able to pass a fingerprint clearance, background check (including criminal history, personal references, employment, and education verifications).
• Ability to perform under circumstances of possible emotional stress and conflicts dealing with difficult, uncooperative, and potentially aggressive clients.
• Must successfully complete VOALA safety training within 30 days of hire.

Qualifications

• Preferred: High School Diploma or GED.
• Preferred: Current California driver's license and clean driving record, demonstrated knowledge of CA driving laws.
• Preferred: Database familiarity.
• Preferred: Clean driving record to be insurable by VOALA insurance.

Note: Services for this position must be provided on-site.