Account Manager (Customer Success)
scanO
Pune City, Maharashtra, IndiaFresher4h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 1 year · B.Sc, BBA, MBA / PGDM or Any graduate
- Must know
- CRM
- Work
- On-site in Pune City
- Pay
- Not stated by the employer.
- Skill demand
- CRM9%of 90 similar fresher jobs posted in India this week
- Listed
- 3 Nov 2026 · still open
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About scanO
scanO is an AI oral health screening platform built by Trismus Healthcare Technologies. Our hardware, scanO air, is in dental clinics across India and abroad. We are a 50+ member team across India, UK, UAE, South Africa and Singapore.
About the Role
Every clinic that buys scanO air is assigned a Customer Success Executive. You own that relationship and the revenue that comes with it. Your job is to make sure the clinic uses scanO daily, sees real patient and revenue results, and renews and upgrades happily. You will talk to dentists every day, so you need to be sharp, persuasive and comfortable on the phone.
Key Responsibilities
- Own a portfolio of clinics and run a regular call cadence with each
- Drive activation and daily scan usage in every clinic
- Train clinic staff on scanO air and Engage, and retrain them when usage drops
- Plan and run screening camps and city campaigns with clinics, including researching and opening conversations with schools, corporates and societies
- Run WATI nurturing campaigns and product education
- Raise and follow up support tickets until they are closed
- Handle renewals and upgrades of Engage plans (Starter, Plus, Pro), including payment follow-up
- Log every interaction in our engagement CRM, so no clinic ever falls through the cracks
Key Performance Indicators (KPIs)
- Renewal rate of your clinic portfolio
- Revenue from renewals and plan upgrades
- Active clinics and scans per device per month
- Screening camps conducted per clinic per quarter
- Call cadence adherence and CRM hygiene
- Ticket turnaround time and clinic satisfaction (NPS)
- Collections within agreed timelines
Requirements & Tech Stack
- CRMs
- Google Workspace
Qualifications
- Fresher or up to 1 year of experience
- Any graduate degree (BDS, BSc, BBA, MBA or similar)
- Dental or healthcare exposure is a plus, not a must
- Sharp, quick learner
- Confident communicator in English and Hindi (Marathi is a plus)
- Self-driven, target-oriented, motivated by earning more
- Comfortable with tech
Compensation
- Base: ₹30,000 per month
- Performance incentives on renewals, upgrades, camps and usage, with no cap. Strong performers should expect to earn well above their base.
Career Growth
- Fast growth path into Senior Customer Success Executive and Customer Success Manager roles.