Customer Support Representative
CyberToss Pvt. Ltd.
This job at a glance
- Who can apply
- Freshers
- Must know
- Customer serviceTroubleshootingHelp deskCRM
- Work
- On-site in Serampore
- Pay
- Not stated by the employer.
- Skill demand
- Customer service81%CRM17%Troubleshooting13%Help desk7%of 149 similar fresher jobs posted in India this week
- Listed
- 11 Nov 2026 · still open
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Job Title: Customer Support Representative
Company: CyberToss Pvt. Ltd.
Location: Serampore, Hooghly
Type: Full-time | Onsite
Shift: Night Shift
Salary: ₹16,000 – ₹18,000 + ₹2,000 Night Shift Bonus + Project Incentives
About the Role
CyberToss Pvt. Ltd. is hiring Customer Support Representatives to handle international client communications and provide customer support across multiple channels. The role involves communicating directly with international clients through live chats, emails, and phone calls. Candidates should be comfortable handling both voice and non-voice support processes, addressing customer queries, resolving issues, and ensuring a positive customer experience.
Key Responsibilities
- Communicate with international clients through live chat, email, and phone calls.
- Handle customer queries and provide prompt, accurate, and professional responses.
- Take ownership of customer issues and ensure timely resolution.
- Troubleshoot customer concerns and coordinate with relevant internal teams.
- Escalate unresolved issues whenever necessary.
- Collect and document customer feedback.
- Maintain accurate records of customer interactions.
- Use help desk and CRM software to manage customer queries and support requests.
- Ensure a high standard of customer satisfaction across all communication channels.
Requirements & Tech Stack
- Minimum 6 months of relevant work experience in customer support or a similar domain.
- Use of help desk and CRM software.
Qualifications
- Graduation in any discipline.
- Good to excellent English communication skills (both written and verbal).
- Ability to communicate confidently with international clients over chat, email, and calls.
- Basic technical knowledge and troubleshooting abilities.
- Ability to multitask and manage multiple customer queries.
- Strong attention to detail and problem-solving skills.
- Ability to meet deadlines and work in a fast-paced environment.
- A proactive and customer-oriented approach.
International client-handling experience will be preferred.
Benefits
- Direct Employment
- 5 Working Days a Week
- On-Time Salary
- Performance-Based Incentives
- Night Shift Bonus
- Paid Sick Leave