Customer Support Executive

About Deconstruct

Deconstruct is a science-backed skincare brand.

About the Role

Deconstruct is seeking a Customer Support Executive to be the voice of the brand and create a great experience for every consumer. This role involves understanding customers, solving problems, and transforming conversations into consumer insights.

Key Responsibilities

• Handle customer queries through chat, email, and voice and provide timely and accurate resolutions.
• Assist customers with order-related queries, product information, returns, refunds, and other support requirements.
• Communicate with customers professionally and empathetically across all channels.
• Maintain accurate records of customer interactions and escalate issues when required.
• Coordinate with internal teams to ensure timely resolution of customer issues.
• Maintain service quality standards and achieve key metrics such as TAT, CSAT, and resolution rate.
• Identify recurring customer issues and share insights with the relevant teams to improve the overall customer experience.

Language Requirements

• Mandatory: Fluent in English and Hindi.
• Additionally: Fluency in at least one regional language such as Kannada, Telugu, Tamil, Bengali, Marathi, Gujarati, Malayalam, etc.

Requirements & Tech Stack

• 1–2 years of experience in customer support/customer service, preferably across chat, email, and voice.
• Excellent verbal and written communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Ability to multitask and handle customer queries in a fast-paced environment.
• Basic proficiency in computers and customer support tools/CRM platforms.
• Strong attention to detail and ability to manage multiple customer interactions effectively.

Qualifications

• Freshers who are enthusiastic about building a career in customer support are welcome to apply.