Project Coordinator

About the Role

This is an entry position.

Key Responsibilities

• Assessing the service needs of clients and linking them to the appropriate resources and providers.
• Advocating for adequate, timely, and cost-effective services and responding to any issues that occur during the delivery of services.
• Scheduling appointments for clients, answering phones and tracking clients' service records.
• Monitoring the services being provided and staying up to date on any services being introduced or discontinued.
• Evaluating the quality of all services and identifying areas that need improvements.
• Following up with clients regularly to assess and ensure their satisfaction.
• Responding to complaints and resolving issues or matching clients with better services.

Requirements

• An associate's or bachelor's degree preferred but not required.
• Strong work ethic and service skills.
• Excellent organizational skills and attention to detail.
• Strong record-keeping and analytical skills.