Intern-HR Operations

About the Role

This is a hands-on internship within ThoughtSpot's People & HR Operations team, designed for someone who wants to understand how a fast-moving, global AI company keeps its people processes running. You will work across the full Hire-to-Retire lifecycle, handling the operational work that keeps the employee experience consistent and compliant. This is a great fit if you are detail-oriented, comfortable juggling multiple tasks, and want real exposure to how HR Ops works at a Gartner Magic Quadrant-recognised tech company.

What You'll Do

• Onboarding & New Hire Administration

• Prepare and send new hire welcome emails and Day 1 logistics information.

• Create employee profiles in Rippling with all required fields.

• Assign and track completion of new hire onboarding task lists in Rippling.

• Send and track completion of new hire documentation: offer letter acknowledgement, policy sign-offs, tax forms.

• Coordinate IT provisioning requests for new hires: laptop, system access, tools.

• Set up and administer new hire orientation sessions including scheduling and logistics.

• Prepare region-wise new hire checklists, add them to onboarding SOPs, and keep them updated.

• Track Day 1 readiness checklist for all incoming hires and flag exceptions.

• Monitor and follow up on incomplete onboarding tasks past the due date.

• Maintain the new hire tracker and update status fields weekly.

• Offboarding & Exit Administration

• Initiate offboarding workflows in Rippling on receipt of termination confirmation.

• Send exit documentation packages to departing employees.

• Track return of company assets: laptop, ID card, access cards.

• Track completion of offboarding tasks and follow up on outstanding items.

• Update employee status in Rippling post last working day.

• Prepare region-wise employee-facing offboarding checklists, link them to existing SOPs, and keep them updated.

• Employee Data & HR Transactions

• Process employee data change requests in Rippling: manager changes, title changes, department transfers, location updates.

• Generate and send standard employment letters: verification of employment, compensation letters, experience letters.

• Process probation confirmation updates in Rippling for non-US employees.

• Update employee records following approval of lifecycle changes.

• Maintain the HR transactions tracker and update status on each request.

• Follow up on pending approvals and incomplete data change requests.

• Compliance & Audit Support

• Run regular audits of new hire task completion and flag non-compliance.

• Maintain and update compliance trackers for onboarding and offboarding.

• Run a monthly audit to ensure 100% completion and acknowledgement of all mandatory HR policy sign-offs and compliance requirements across all regions.

• Maintain audit logs and ensure documentation is filed and accessible.

• Benefits Operations

• Manage additions and deletions of employee benefits data.

• Handle first-level employee benefits queries and escalate where needed.

• Follow up with new joiners to ensure completion of benefits enrolment.

• Ensure completion of nominations by new joiners.

• Coordinate with insurers and brokers on employee queries and follow up through to resolution.

• Guide employees through the GMC and OPD claims process and assist with claim rejections.

• Manage documentation and system updates for Maternity Leave and Paternity Leave in India.

• Ticketing & Employee Support

• Monitor the HR Jira board: triage new tickets, update status, and follow up on overdue items.

• Respond to routine employee queries in the #mypeople Slack channel.

• Escalate complex or sensitive queries to senior HR Ops team members.

• Log all employee interactions and resolutions in Jira for audit and reporting purposes.

• Send acknowledgement and status update messages to employees on open tickets.

Requirements & Tech Stack

• Pursuing or recently completed a degree in HR, Business Administration, or a related field.
• Strong attention to detail.
• Comfortable working with tools like Google Sheets, Jira, and Slack.
• Experience with Rippling is a plus.
• Clear written communication skills.
• Ability to manage multiple tasks and follow up proactively.
• Discretion when handling sensitive and confidential employee information.
• Eagerness to learn how HR Ops works inside a global tech company.

AI Mindset for All Spotters

• Comfortably and confidently integrate artificial intelligence into their daily workflow to increase productivity and quality.
• Hands-on experience to leverage AI tools (industry-leading LLMs) to increase productivity, automate routine tasks, and improve work quality.
• Speak to the experience of using AI for research, content creation, and document summarization while maintaining ownership of judgment and final decisions.
• Write effective prompts to get the most accurate and creative results from AI tools.
• Curiosity in exploring new AI tools.
• Adaptability to quickly learn and implement new, emerging AI technologies.
• Critical thinking to know when to identify when AI should be used versus when human judgment is necessary.