Member
Australian Embassy, Switzerland
New Delhi, Delhi, India2h agovia LinkedIn
About the Role
The Member role is a full-time, on-site position based in New Delhi, supporting back-office and operational functions for US healthcare clients.
Key Responsibilities
- Update and maintain client records.
- Process data accurately.
- Follow documented workflows and performance metrics.
- Collaborate with colleagues and supervisors to resolve issues.
- Escalate exceptions.
- Ensure timely completion of assigned work.
- Comply with data security and confidentiality standards.
- Participate in training and upskilling programs.
- Contribute to continuous process improvement initiatives.
Requirements & Tech Stack
- Ability to work with data and documentation.
- Accurate data entry.
- Record maintenance.
- Adherence to standardized processes.
- Strong analytical and problem-solving mindset.
- Ability to follow guidelines.
- Effective communication skills.
- Comfort with technology tools.
- Basic proficiency in MS Office applications.
- Willingness to learn new systems and platforms.
- Attention to detail.
- Reliability.
- Commitment to maintaining confidentiality.
- Compliance with healthcare-related regulations.
- Ability to work in a structured, fast-paced environment.
- Ability to manage time well.
- Ability to meet productivity and quality targets.
Qualifications
- Preferred: Prior experience in KPO, BPO, or healthcare outsourcing, especially US healthcare processes.
- Preferred: Bachelor’s degree in any discipline or equivalent combination of education and relevant experience.