Account Management Trainee

About Digital Refresh Networks

Digital Refresh Networks (DRN) is a digital marketing agency focused on helping brands build their digital presence through strategic thinking, creative communication, and integrated digital marketing solutions. We are looking for an enthusiastic and proactive Account Management Trainee who is interested in building a career in digital marketing, brand management, and client servicing.

Role Overview

As an Account Management Trainee, you will work closely with the Account Management team to understand client requirements, coordinate internal teams, support campaign execution, and ensure smooth day-to-day account operations. This role offers hands-on exposure to managing brands, working with creative and performance marketing teams, understanding digital marketing strategies, and building strong client relationships.

Key Responsibilities

• Client Servicing & Relationship Management
• Assist the Account Management team in handling day-to-day client communication.
• Understand client briefs, requirements, and expectations.
• Participate in client meetings and prepare meeting notes and action points.
• Ensure timely follow-ups and effective communication with clients.
• Campaign Planning & Coordination
• Assist in developing monthly content calendars and campaign plans.
• Coordinate with internal teams, including Creative, Copy, SEO, Social Media, and Performance Marketing.
• Track campaign deliverables and ensure timelines are followed.
• Monitor ongoing campaign activities and share updates with the reporting manager.
• Internal Team Coordination
• Act as a coordination point between clients and internal execution teams.
• Follow up with respective departments for deliverables and approvals.
• Ensure feedback and revisions are communicated accurately.
• Help maintain smooth workflow and timely campaign closures.
• Reporting & Documentation
• Assist in preparing monthly performance reports and campaign presentations.
• Maintain client trackers, campaign calendars, and project documentation.
• Record meeting minutes, feedback, and deliverable status.
• Track campaign progress and highlight pending activities.
• Learning & Development
• Develop an understanding of digital marketing, social media, and brand communication.
• Learn account management processes and client servicing practices.
• Explore AI tools for content planning, research, reporting, and productivity.
• Participate in internal training sessions and performance assessments.

Traineeship & Employment Conversion

The role begins with a 3-month structured traineeship, during which the candidate will receive practical exposure to account management, client servicing, campaign coordination, and digital marketing operations. Performance will be evaluated based on:

• Learning agility and adaptability.
• Communication and client-handling skills.
• Coordination and execution capabilities.
• Ownership, accountability, and problem-solving.
• Quality and timeliness of assigned deliverables.
• Overall performance and suitability for the Account Management function.

Opportunity for Full-Time Employment: Candidates demonstrating satisfactory performance during the 3-month traineeship may be considered for conversion into a full-time Account Executive / Account Management role at Digital Refresh Networks, subject to the company's evaluation and business requirements.

Work Arrangement

• Work Type: Hybrid
• Office: 3 Days per Week
• Work From Home: 2 Days per Week
• Traineeship Duration: 3 Months

Qualifications

• Graduate in any discipline; preferably Marketing, Mass Communication, Advertising, or Business Management.
• Good verbal and written communication skills.
• Strong coordination, organisational, and follow-up skills.
• Basic understanding of social media platforms and digital marketing.
• Ability to multitask and work in a fast-paced environment.
• Proactive attitude with a willingness to learn and take ownership.
• Basic knowledge of MS Excel, PowerPoint, and Google Workspace.