Advisor

About the Role

The Accounting and Settlement - Advisor role focuses on reviewing client accounts, preparing and issuing periodic statements, reconciling accounting entries, and ensuring accurate recording of receipts, payments, and journals. It also ensures excellent account management through the completion of all account payable & receivable activities within agreed timelines, maintaining quality benchmarks, and adhering to group policies and process guidelines.

Key Responsibilities

• Resolving transaction discrepancies.
• Managing uncorrelated cash and outstanding debts.
• Settling balances with clients, underwriters, and insurers.
• Processing payments.
• Reviewing bank statements.
• Performing end-of-day reconciliations.
• Maintaining accurate financial records.
• Coordinating with clients, underwriters, and internal teams via email and voice to resolve queries and settlements.
• Processing payment requests in compliance with financial policies and procedures.
• Reconciling incoming and outgoing statements for Clients/Carriers and maintaining up-to-date records on the operating system.
• Performing daily cash management duties, including posting cash to ledgers, conducting investigations, and ensuring appropriate allocation of funds within agreed Service Level Agreements.
• Promptly escalating identified discrepancies to the front-end team.
• Managing ledger maintenance requests on a daily basis and updating records of actions taken on the operating system.
• Managing document and backup requests from customers within agreed timelines.
• Maintaining vigilance and responsiveness to urgent activity, ensuring appropriate escalation to the line manager for unresolved queries.
• Ensuring adherence to Group policies and procedures & Willis Insurance Essentials.
• Escalating errors and incidents to the Line Manager and operating within the guidelines of internal and external regulators.
• Proactively supporting key initiatives to implement change.
• Participating and contributing in team huddles and team meetings.

Requirements & Tech Stack

• Sound communication skills (Verbal/Written) using clear business English for effective communication with stakeholders.
• Good understanding of account receivable and payable processes.
• High degree of accuracy and attention to detail.
• Ability to learn new processes and systems.
• Ability to switch and prioritize multiple tasks as per requirement.
• Proficiency in Microsoft Office Applications.

Qualifications

• Any Graduate