Service Desk Analyst 1
Wipro
Pune0–4 yrs42m agovia Naukri
Walk-in drive · Sat 24 Oct · 10.00 AM - 12.00 PM
Pune development Center (PDC2) Plot No. 31, Phase-II, MIDC Rajiv Gandhi Infotech Park Hinjawadi Pune - 411057 Map
Role: Service Desk Analyst (Technical Support)
Location: Pune
Work Mode: Work From Office (5 days/week Mandatory)
Shift: Rotational shifts, including night shifts
Support Mode: Calls / Chats / Emails
Job Responsibilities
- Provide end-user support for application issues, system administration queries, and network-related concerns.
- Diagnose, prioritize, troubleshoot, and resolve incidents via call/chat/email/walk-ins.
- Identify and escalate high-priority or critical issues.
- Accurately log and document all interactions in the incident management tool.
- Ensure timely and effective resolution of helpdesk requests.
Requirements & Tech Stack
- Basic knowledge of technical troubleshooting.
- Familiarity with incident management tools.
Qualifications
- Fresher graduates or candidates with experience in Service Desk / Customer Support.
- Excellent verbal & written communication skills.
- Must possess all educational documents (Provisional Certificate + All Marks Memos).
- Immediate joiners preferred.
Personal laptops are strictly not allowed.
Pursuing candidates are not eligible.
Candidates must carry an updated resume and one Government ID proof.
Candidates who have already attended an interview are not eligible for the next 6 months.