Engineer
Tata Communications
Pune Division, Maharashtra, India0–4 yrs1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers and up to 4 years
- Must know
- OperationsTroubleshootingCustomer service
- Work
- On-site in Pune Division
- Pay
- Not stated by the employer.
- Skill demand
- Customer service51%Operations21%Troubleshooting10%of 78 similar fresher jobs posted in India this week
- Listed
- 8 Nov 2026 · still open
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About the Role
- The role is responsible for managing customer queries and operations.
- This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Key Responsibilities
- Taking ownership of customer issues reported, solving their problems by providing resolution.
- Researching, diagnosing, troubleshooting, identifying solutions to resolve system or application issues.
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
- Ensure SLA are achieved and work proactively to maintain the same.
Requirements & Tech Stack
- Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
- Maintain awareness of latest technologies in the domain.
Qualifications
- Graduate with 0-4 years of experience.
- Demonstration of problem-solving skills.