Internship

About the Role

The eCommerce Intern will support the Digital Capability Development eCommerce team responsible for shaping and enhancing digital commerce experiences across Universal Destinations & Experiences. The intern will gain hands-on experience in ecommerce strategy, digital product development, guest experience optimization, analytics, and cross-functional collaboration. This internship provides exposure to the full lifecycle of digital initiatives.

Program Dates: Approximately May 2027 – August 2027.

Applications Close: October 26, 2026, at 11:55PM ET.

This is an in-person experience based in Orlando.

Key Responsibilities

• Support eCommerce initiatives focused on improving the digital purchase experience and reducing guest friction.
• Assist with research and analysis of guest experiences, ecommerce trends, competitive experiences, and emerging digital capabilities.
• Support development of business requirements, strategic inputs, presentations, and other documentation for digital commerce initiatives.
• Participate in cross-functional project meetings and collaborate with partners across Product, UXUI, Analytics, Technology, Marketing, Optimization, and Digital Production.
• Support UAT activities for new ecommerce capabilities and enhancements.
• Assist with reviewing analytics, testing results, and other insights to understand ecommerce performance and identify opportunities for optimization.
• Monitor digital commerce experiences and help document potential guest friction points, defects, and enhancement opportunities.
• Support ecommerce roadmap initiatives and other strategic projects.
• Understands and actively participates in Environmental, Health & Safety responsibilities.
• Performs other duties as assigned.

Requirements & Tech Stack

• In pursuit of an Associate, Bachelor or Graduate degree at an Accredited Institution with current class standing of Sophomore or above.
• Minimum cumulative 2.8 GPA is required.
• A transcript is required upon application.
• Interns must be currently pursuing a degree at an accredited university, and must have a graduation date later than August 2027.

Qualifications

• Preferred majors include: Business, Marketing, Digital Media, User Experience, Information Systems, Analytics, Hospitality Management, or similar.
• Coursework or experience related to ecommerce, digital marketing, product management, UX, analytics, project management, or business analysis is preferred.
• Familiarity with digital analytics, experimentation, content management, or experience analytics tools is a plus.
• Strong interest in ecommerce, digital product development, technology, and consumer experience.
• Candidates should demonstrate analytical and problem-solving skills, strong attention to detail, effective written and verbal communication, intellectual curiosity, and an ability to collaborate across teams.