Customer Service Representative, FT
Avis Budget Group
Albuquerque, NM0–20 yrs52m agovia LinkedIn
About the Role
A dynamic, hands-on, outdoor, multi-function role where you will assist customers throughout various parts of the rental and return process on airport lots.
Key Responsibilities
- Assist customers throughout various parts of the rental and return process on airport lots.
- Check vehicles.
- Enter information into a handheld device.
- Process rentals for loyalty customers.
- Assist customers at exit gates.
- Check in vehicles at return.
- Provide professional, friendly customer service to help ensure a smooth, efficient, and positive experience for every customer.
Requirements & Tech Stack
- Valid Driver’s License
- Basic computer skills (typing, data entry)
- Effective verbal communication and customer service skills
- A customer-first mindset with a genuine desire to help people and create positive experiences
- Strong customer service skills, including professionalism, patience, and clear communication
- Willingness to work outdoors and stay active
- Flexibility to work all shifts
- Ability to type, sit, stand, walk, or move throughout the rental lot; enter and exit vehicles for prolonged periods; and drive a variety of vehicles
- Must be 18 years of age and legally authorized to work in the United States
- Regular, on-site presence (cannot be performed remotely)
Qualifications
- 6 months retail or customer service experience in a fast-paced environment is a bonus.
Compensation
- $16.00/hour
- Monthly Commission Opportunity
- Shift Premium may Apply