Operations Academic Associate

About the Role

The Operations Academic Associate is a full-time, on-site role based in Chennai, responsible for supporting the smooth functioning of academic and operational processes. This role involves coordinating class schedules, maintaining accurate academic records, and ensuring that live sessions run efficiently. The associate collaborates with teachers and internal teams to collect feedback, track student performance, and assist with academic research or data analysis as needed.

Key Responsibilities

• Coordinating class schedules.
• Maintaining accurate academic records.
• Ensuring that live sessions run efficiently.
• Collaborating with teachers and internal teams to collect feedback.
• Tracking student performance.
• Assisting with academic research or data analysis as needed.
• Monitoring student engagement.
• Preparing academic reports.
• Resolving operational issues.
• Contributing to continuous improvement of learning programs and processes.

Qualifications

• Strong interpersonal skills and the ability to collaborate effectively with teachers, students, and cross-functional teams.
• Excellent communication skills, including clear written and verbal communication for academic coordination and reporting.
• Solid analytical skills to interpret academic data, track performance metrics, and support decision-making.
• A background or strong interest in education and research to understand curriculum needs and support academic initiatives.
• Strong organizational skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.
• Proficiency with spreadsheets, learning platforms, and basic data management tools.
• Bachelor’s degree in education, business, psychology, or a related field is preferred.
• Prior experience in academic operations, educational institutions, or edtech organizations is an advantage.