Voice Process Executives
Garuda Business Solutions Pvt Ltd
Chennai, Tamil Nadu, IndiaFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- Freshers · 12th pass
- Must know
- Lead generationCRM
- Nice to have
- Customer service
- Work
- On-site in Chennai
- Pay
- Not stated by the employer.
- Skill demand
- Customer service39%Lead generation6%CRM6%of 99 similar fresher jobs posted in India this week
- Listed
- 10 Nov 2026 · still open
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About the Role
This is a full-time, on-site role for Voice Process Executives based in Chennai.
Key Responsibilities
- Handle inbound and outbound calls related to collections and customer account follow-ups.
- Ensure clear, courteous, and compliant communication.
- Engage with customers to clarify payment obligations.
- Resolve basic queries.
- Update account information in systems.
- Escalate complex cases to senior team members when necessary.
- Work with different collection units.
- Adhere to scripts and regulatory guidelines.
- Meet call quality and productivity targets.
- Maintain high levels of customer satisfaction while supporting recovery outcomes.
Qualifications
- Minimum educational qualification: Higher Secondary (12th pass) or equivalent.
- Graduate degree is preferred.
- Proficiency in English and local languages relevant to Chennai (such as Tamil) is highly beneficial.
Requirements & Tech Stack
- Strong Customer Service and Customer Support skills.
- Excellent Communication and Customer Satisfaction skills.
- Solid Analytical Skills.
- Basic computer literacy and familiarity with call center or CRM systems are beneficial.
- Ability to work in a structured, target-driven environment with attention to compliance and data security.
- Prior experience in voice process, collections, or customer support is an advantage but not mandatory.