Business Development Executive

About Namma QR

Namma QR is a growing technology platform developing digital solutions for food businesses, hospitality, events, and business operations. We help businesses simplify their operations, improve customer experiences, and manage their business activities through smart digital solutions.

About the Role

We are looking for a proactive and organised Business Development Executive to manage the complete customer journey. This role involves sales, CRM management, customer communication, basic implementation coordination, and account management.

Key Responsibilities

• Lead Management & Follow-ups
• Connect with potential customers using company-provided leads.
• Understand customer requirements, business models, and operational needs.
• Maintain accurate lead information and update statuses in the CRM.
• Conduct regular follow-ups through calls, WhatsApp, and other communication channels.
• Track interested, pending, follow-up, and converted leads.
• Ensure every assigned lead receives timely attention and follow-up.
• Product Demonstrations & Sales Closure
• Introduce and explain Namma QR's products, features, and subscription plans.
• Conduct product demonstrations or coordinate and arrange demos with the relevant team.
• Understand customer requirements and recommend suitable solutions.
• Present solutions to businesses across different segments, including food, hospitality, catering, and events.
• Handle customer queries and communicate product benefits.
• Follow up with prospects after demonstrations and convert interested prospects into paying customers.
• Work towards assigned sales and revenue targets.
• Customer Onboarding & Implementation
• Coordinate with customers during the initial onboarding process.
• Collect necessary business information, menus, product details, images, and other required materials.
• Assist with basic account setup, data collection, and implementation activities.
• Coordinate with the technical and support teams for advanced requirements.
• Monitor onboarding progress and ensure a smooth customer experience.
• Payments & Subscription Renewals
• Follow up with customers regarding pending payments and subscription confirmations.
• Maintain accurate payment and subscription records.
• Track subscription start dates, expiry dates, and upcoming renewals.
• Proactively contact customers regarding subscription renewals.
• Maintain records of completed payments, pending payments, and renewal statuses.
• Customer Relationship Management
• Build and maintain strong relationships with customers across different business segments.
• Act as a primary point of contact for basic customer communication.
• Regularly check customer satisfaction and product usage.
• Coordinate with the support team to resolve customer concerns.
• Identify opportunities for upgrades, additional outlets, additional services, and referrals.
• Maintain customer engagement to improve retention and reduce cancellations.
• CRM Management & Reporting
• Maintain updated lead, customer, demo, sales, and follow-up records in the CRM.
• Record customer interactions, remarks, and next follow-up dates.
• Update deal stages and sales closure details accurately.
• Maintain payment, subscription, and renewal information.
• Share daily and weekly activity reports with management.
• Track sales performance, customer conversions, onboarding progress, and renewals.

Requirements & Qualifications

• 0–2 years of experience in sales, business development, customer relationship management, or telecalling.
• Freshers with strong communication and convincing skills are welcome.
• Good verbal communication skills in English and Tamil.
• Comfortable speaking with business owners, entrepreneurs, and decision-makers.
• Basic knowledge of Google Sheets, MS Excel, and CRM tools.
• Good organisational and time-management skills.
• Ability to manage multiple leads, follow-ups, and customer accounts.
• Interest in technology products, SaaS solutions, and business development.
• Willingness to learn about different industries and business models.

Key Skills

• Business Development
• SaaS Sales
• Lead Management
• Customer Relationship Management (CRM)
• Sales Follow-up
• Product Demonstration
• Sales Conversion
• Customer Onboarding
• Account Management
• Payment & Renewal Tracking
• Communication & Negotiation
• Google Sheets / MS Excel
• Customer Retention

Location

Chennai, Tamil Nadu, India

Employment Type

Full-time

Workplace Type

Hybrid