Content Claims Specialist, Field
Crawford & Company
Atlanta, GAFresher1h agovia LinkedIn
This job at a glance
- Who can apply
- New grads, no experience needed · Diploma
- Must know
- OperationsExcelMicrosoft Office
- Work
- On-site in Atlanta
- Pay
- Not stated by the employer.
- Skill demand
- Operations29%Excel19%Microsoft Office14%of 21 similar entry-level jobs posted in the US this week
- Listed
- Oct 27, 2026 · still open
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About the Role
This is a hybrid, work-from-home + driving role.
Key Responsibilities
- Communicate with adjusters/policyholders and industry vendors to explain their roles and contributions to the claims handling process.
- Complete physical inventory of contents impacted by a covered loss.
- Identify claim type and apply appropriate methodology based on content loss circumstances.
- Ensure consistent quality and turnaround of claims according to Company standards and client SLA requirements.
- Work with the Field Support Department to organize resources for data entry and LKQ assessment of damaged/destroyed total loss contents.
- Independently manage claim load for timely turnaround and closure.
- Communicate with all parties to provide timely and informative updates on the content claims process.
- Complete and submit detailed work/time logs daily for all claims processed.
- Maintain claim-related notes in the Company's Claims System/Web-application, exclaim, regarding incurred hours over productivity standards, specific issues, and other pertinent notes.
- Ensure timely and accurate completion/pricing of all outstanding items following Like, Kind and Quality (LKQ) standards.
- Maintain professional and technical knowledge through continuing education.
- Consistently promote edjuster's brand, image, and reputation professionally and positively.
- Uphold the Crawford Code of Business Conduct.
- Participate in Special Projects, CAT response, or perform duties in other areas as requested.
Requirements & Tech Stack
- High-speed internet service
- Reliable personal vehicle and valid driver's license
- Adequate workspace, free of noise
- MS Office/Outlook/Excel
Qualifications
- Secondary (High School) Diploma
- Minimum 6 months relevant work experience.
- Good verbal and written communication skills.
- Good attention to detail.
- Strong analytical and problem-solving skills.
- Ability to work independently.
- Strong computer skills.
- Excellent interpersonal skills, including the ability to handle challenging situations and people.
- Must pass a background check.
- College degree preferred.
- Company equipment including laptop will be provided. Employee is responsible for care and maintenance of equipment.
- Overnight travel required.