Intern, Lab/TAC Network Engineer

About the Role

As a Lab Network Engineer Intern at Extreme Networks, you will gain hands-on experience with routing and switching protocols using Extreme Networks multi-layer Ethernet switches. You will learn to design, implement, and troubleshoot networks within the Services Lab Operations team. This role is designed to prepare you for future positions such as Technical Support Engineer or Network Engineer.

Key Responsibilities

• Learn Extreme Networks products, routing & switching protocols, and lab operations.
• Set up networking equipment for Technical Support Engineers (TSEs) to use for customer support.
• Partner with TSEs to help replicate customer network issues (software, hardware, configuration).
• Assist with lab operations including racking, cabling, troubleshooting, and managing equipment.
• Document work activities clearly and concisely.
• Improve lab operations and processes.
• Train lab users on systems and processes.

Requirements & Tech Stack

• Windows and Linux experience.
• Basic networking knowledge, including Ethernet, TCP/IP, OSI model, routing and switching.
• Excellent communication skills (written and verbal).
• Passion and aptitude for learning technology and solving problems.
• Ability to work independently with minimal guidance and collaboratively with team members.
• Excellent organization and time management skills.
• Experience in a service-oriented position.

Preferred Skills

• Experience working with routers and switches in a lab environment or technical support position.
• Knowledge of servers and virtualization (VMware, Linux, Microsoft).
• Knowledge of scripting language(s).

Qualifications

• Pursuing a Bachelor’s degree in a computer or networking related field.
• Customer service experience, preferably in technical support.
• Experience setting up and managing home networks (wired and wireless).
• Willingness to pursue industry standard certifications.