Member Experience Associate

About The Role

This is an in-person hospitality role, based on site 5 days a week. Candidates must live within an easy commute of Austin, TX.

As a Member Experience Associate at Industrious, you will be the heart of the member experience, truly aiming to create great days for all who enter your office.

Key Responsibilities

• Prepare the office for the day: brewing coffee, setting out breakfast, and stocking shared amenities.
• Manage inventory and order office supplies.
• Build events and design unique signage.
• Add new members into multiple systems to ensure a seamless first day.
• Assist members with IT or Wi-Fi issues.
• Participate in local marketing events to showcase the value of flexible solutions.
• Conduct tours while the Member Experience Manager is assisting other potential members.

Requirements & Tech Stack

• Perform repetitive tasks requiring frequent lifting, carrying, pushing, and pulling objects up to 25 lbs.
• Stand, bend, kneel, reach, and walk for extended periods throughout the day.
• Operate machines/appliances including printers, dishwashers, blenders, snack carts, knives, kitchen utensils, etc.
• Participate in food preparation and cleaning duties, maintaining compliance with health and safety regulations.
• Use cleaning chemicals and equipment.
• Ensure work areas are kept in a sanitary condition and all safety protocols are followed.

Qualifications

• No member request is too big or too small to handle.
• Energized by meeting people and working well in a team environment.
• Ability to create order out of chaos and plan ahead, proactively identifying and solving problems.
• Resilient and prepared for unexpected challenges.
• Willingness to perform behind-the-scenes tasks.
• A drive for continuous improvement and efficiency.
• Passion for building relationships and community.
• Ability to effortlessly connect with members, with interactions rooted in trust and shared values.